24/7 emergency breakdown response across the UAE
Aftermarket
Most crane maintenance contracts look alike on the first page. The differences that matter are in what happens when something is actually wrong — and they are usually decided by six clauses.
A maintenance contract is not really a service you are buying. It is a bet that finding a worn rope on a Tuesday morning is cheaper than finding it when the crane stops mid-lift on a Thursday afternoon.
That bet only pays if the contract is written to find things. Plenty are written instead to schedule visits — which is not the same, and reads almost identically until the first breakdown.
These are the questions worth putting to any supplier, ours included, before signing one.
Before you sign
01
“Regular” and “periodic” are not frequencies. You want a number in the contract and a rough calendar against it, because that number is what you are paying for. An annual visit is a compliance exercise; a quarterly cycle is a maintenance programme.
Ours: four inspections across a 12-month term, one per quarter.
02
Either answer can be honest. What matters is that the contract says which, plainly, before you sign — a “fully inclusive” contract that turns out to exclude wear items is worse than one that was clear from the start. Ask specifically about ropes, brake sets and limit switches, because those are what actually get replaced.
Ours: parts are charged separately, and quoted before the work.
03
Scheduled maintenance reduces breakdowns; it does not abolish them. The question is where you sit in the queue on the day one happens, and whether there is a queue at all. A contract that says nothing about emergency response is a contract that has not thought about the expensive day.
Ours: AMC customers move to the front of the call-out queue, on a line that runs 24/7.
04
An inspection that produces no document is difficult to distinguish from an inspection that did not happen. Reports matter twice: once for your own planning, and again when a statutory inspection or an insurer asks for the equipment’s history. That paperwork is far easier to keep as you go than to reconstruct.
Ours: inspection reports written for statutory and insurance records.
05
Most bays are not single-brand. If a supplier will only maintain their own equipment, you end up running two or three contracts and coordinating between them — and on the day something stops, working out whose problem it is costs you the morning.
Ours: any make of crane, whoever installed it.
06
On equipment with no maintenance history, a supplier who quotes a price without looking at it is guessing — and the backlog of deferred wear surfaces in month two as a series of unbudgeted invoices. A condition survey first is slower and considerably less unpleasant.
Ours: a condition survey first on any crane we did not install, so you know where the equipment stands before anything is committed.
Where faults actually start
Crane failures are rarely structural. They concentrate in a small number of components that wear predictably — which is exactly what makes a scheduled inspection worth the visit.
Degrade visibly and progressively. The one component where a scheduled look is most obviously cheaper than the alternative.
Electro-magnetic and hydraulic brakes wear at a rate set by duty cycle, so the right inspection interval follows how hard the crane works.
Cheap, and the thing standing between a hoist and its end stop. Worth testing rather than assuming.
Power delivery along the runway. Intermittent faults here are often diagnosed as something far more expensive.
When one of these does reach the end of its life, availability is what decides how long the bay stands still — which is why the crane spare parts range carries busbar, festoon, brake sets and limit switches rather than ordering them after the fact.
In short
Frequency, parts, response, reporting, whose equipment, and what happens first. If a contract answers those six plainly, it is probably a fair one, whoever is offering it. If it answers them vaguely, the vagueness is doing work — and it is not working for you.
Our own terms are set out in full on the Annual Maintenance Contract page, including what a quarterly inspection covers and how the condition survey works. If the crane was specified in the wrong duty class to begin with, no maintenance plan fully compensates — that is worth checking first.
One accountable team
Engineered to FEM and BS EN standards, commissioned and load tested — with the documentation your compliance file needs.
Installation servicesQuarterly inspections on a 12-month AMC, with priority call-out — for our cranes and anyone else’s.
How AMC cover worksOn-site diagnostics and repair around the clock, across all seven emirates.
Emergency response